1. Booking and availability
Submitting a request does not guarantee a reservation and does not require payment. A rental becomes confirmed only after MoveTotes verifies inventory and the delivery window and sends written confirmation or an invoice.
Rental terms
Please review these terms before submitting a booking request. Checking the agreement box confirms that you have had the opportunity to read and accept them.
2. Rental period and extensions
The regular rental period is 14 days. A customer may request one additional week during booking for the price shown in the order estimate. Any later extension must be requested before the scheduled pickup date, is subject to availability, and may involve additional charges.
3. Equipment responsibility
The customer is responsible for all totes, lids, dollies and optional equipment from completed delivery until MoveTotes completes pickup. Equipment must be returned empty, reasonably clean and in the same condition received, except for ordinary wear.
4. Proper use
Equipment may not be used for hazardous or illegal materials, unsealed liquids, corrosive substances, or any contents likely to stain, contaminate or damage it. Totes may not be altered, painted, cut, permanently labeled or used in an unsafe manner.
5. Pickup access and missed pickup
On the scheduled pickup date, all equipment must be empty, accessible and ready at the agreed location. Stairs, elevators, gates, parking restrictions and address changes must be disclosed in advance. A missed or inaccessible pickup may result in a rescheduling or extension charge disclosed before collection.
6. Loss, damage and non-return
The customer may be responsible for the reasonable replacement cost of missing, destroyed, excessively soiled or misused equipment. Any charge will be itemized and communicated by MoveTotes. Equipment kept without an approved extension may be treated as unreturned.
7. Personal property and safe handling
Customers are responsible for packing, loading, securing and transporting their belongings and for using the equipment safely. MoveTotes is not responsible for loss of or damage to customer property except where liability cannot legally be excluded.
8. Cancellations and changes
Changes are not guaranteed until confirmed by MoveTotes. Confirmed rentals cancelled within 72 hours of delivery may be subject to the cancellation terms stated on the customer’s invoice or written confirmation.
9. Questions and records
Customers should save their booking reference, confirmation and invoice. Questions or extension requests can be sent to gdfrnd14@gmail.com or (202) 735-1873 before the applicable delivery or pickup date.
Last updated: August 25, 2026
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